Can I travel with my dog/cat?
Yes of course! We do require them to travel in a kennel. The airfare for our fury friends is charged...
Can I sit in the co-pilot seat?
Depending on the operational factors, the co-pilot seat may be available for passengers. If you are interested in sitting in...
How does seating work in the plane?
seating is a first come first serve basis. If you require assistance boarding the plane, please let one of the...
How many seats are in the plane?
nine (9)
What if I miss my flight or show up after the cut off time?
To maintain on-time operations and to respect the schedules of other passengers, flights cannot be held for guests who are...
What is the cancellation policy?
Within 24 hours of departure time: No refunds. Your ticket will be changed to an ‘Open Ticket’ status that can...
What is a change fee?
Every time you change a time, date, name or routing you will be charged a $10 change fee.
What time do I have to be there before my flight?
Check in time leaving Fort McMurray is one (1) hour before your flight. Check in time leaving Fort Chipewyan is...
Do I have to pay for an additional seat for my infant?
If the infant is under the age of two (2) they can sit on your lap at no extra charge....
If I’m over my guaranteed baggage allowance and I pay the excess luggage fees does that gauruntee that my luggage will make it on the same flight?
No. Due to the size of the aircraft, we cannot guarantee that your excess luggage will travel with you. Anything...
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